Virtual Consultation

We highly recommend scheduling a Virtual Consultation with designer Cindy Bam prior to your in-person visit if:

• You reside outside of Cape Town or are unable to physically attend but seek Cindy Bam's professional advice.
• You're uncertain about initiating the dress planning process, unsure of your preferences, and require expert guidance; alternatively, you have a clear vision and seek a couture designer's assistance in materializing your ideas.
• You wish to explore specific styles, determine the most flattering options for you, or learn about various fabric choices.
• Understanding the distinctions among couture designers, dressmakers, and bridal shops offering mass-produced dresses is important to you. You may also seek insights into wedding dress costs and ways to achieve your dream dress within a specified budget.
• You've already purchased a dress elsewhere and seek advice on alterations or desire to repurpose your mother's dress for your wedding.
• You have inquiries about our services, the appropriate appointment to schedule, booking procedures, or the production timeline.

PLEASE NOTE: Throughout the consultation, Cindy will guide you in determining the most suitable service for your needs, whether it's our ready-to-wear collection or a custom design. Following this discussion, we'll schedule your subsequent appointment at our studio, offering a discounted rate from the standard appointment fee associated with each service. Once you've accepted the quotation, any fittings required (typically ranging from 1 to 3 fittings) will be seamlessly integrated into the quoted price, provided at no additional cost to you.

1. Click on the first button and Book a Date and Time for your
preferred Appointment.

2. Return to this page and click the second button, ADD TO CART, to
pay for your Appointment. We can only keep you on pending for up to 2hrs after receiving your request. Your payment confirms your appointment.

• Please allow ample time to arrive punctually for your appointment. If you are late, we will need to reschedule your fitting for another day, which will incur an additional fitting fee. If you arrive early, we kindly ask that you wait nearby and return at your scheduled appointment time.

• Due to limited space, we kindly request that you bring no more than two to three guests to your appointment.

• Our studio is not suitable for pets or unattended children due to the presence of delicate fabrics.

• To protect the designer's copyright, photos of the dresses are not permitted unless a dress has been purchased. Please inform your guests of this policy. Unfortunately, we have had instances where clients took photos and had the dresses replicated elsewhere. Additionally, poor lighting and angles can distort the appearance of the gown, creating a misleading impression.

Just a friendly reminder that we operate differently from a typical shop with ready-made stock. Instead of a traditional "Yes to the dress" experience, we offer private, one-on-one appointments to assist you in planning and creating your perfect dream dress.

• Appointment fees are non-refundable once payment is received. However, you may reschedule your appointment once within the same month.
• Custom orders are final sale and cannot be rescheduled to a later date, refunded, returned, or exchanged once the order has been placed.
• For fully paid canceled hiring orders, a store voucher will be issued, valid for 3 months and subject to stock availability. Fitting fees and alterations are excluded.
• Purchases of ready-made, sale, or discounted items are final and cannot be refunded, exchanged, or returned.

This policy is in place due to costs already incurred, including time and administrative expenses, turning away other potential clients, and compensating staff for preparing items or arranging your appointment.

Unfortunately, we are unable to provide quotes via email, as there are many factors to consider, including budget, style, fabric choice, timeline, and more.

Items labeled as "shop-soiled" are discounted due to slight soiling or minor damage, such as small marks, hooks, or imperfections from studio fittings or photo shoots.